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Frequently asked questions

Below are some commonly asked questions. If you have a question that is not answered below then please use the Contact Us page.
How do I use this website?
  To get a quick quote first choose your policy type (annual multi-trip, single-trip or backpacker), then select the area and period of travel (area of travel and start date for annual multi-trip), and number of travellers. Then select the policy/cover you require and choose whether you wish to add or delete cover. If you are happy with the price quoted, proceed to purchase after having entered your details as well as those of others to be insured. You must be able to confirm that you and each person to be insured can comply with the Medical Warranty and are eligible for cover and that you have read the Policy Summary (keyfacts), Policy Wording, About our Services and Demands and Needs Statement.

You can pay for your travel insurance online with a Visa, Mastercard, Switch/Maestro or Delta card. Your policy details will be displayed in a printable format and automatically sent to your email address.

How much will my travel insurance cost?
How can I pay?
How is my policy delivered?
Who is eligible to take out a policy?
Are children covered?
Under an annual multi-trip policy, can children travel independently of an insured adult?
Does the annual multi-trip policy cover holidays taken in the UK?
How long can I travel for?
Can I return home during the period of my Backpacker policy? [New 2008]
What countries are covered in each area of travel?
Can I get travel insurance if I have an existing medical condition?
How do I know what I'm covered for?
Who are the Insurers?
Why should I buy annual multi-trip travel insurance?
Do you cover winter sports activities?
Am I covered for all skiing activities under Winter Sports cover?
Do you cover one-way trips?
Am I covered for business travel?
Am I covered for hazardous activities?
Can I delete the policy excess?
Can we have a lower premium and higher excess?
Do you offer a Money Back Guarantee?
Do you have a 24-hour Emergency Medical Assistance Service?
Do I need a European Health Insurance Card (EHIC)?
How do I make a claim?
How do I get medical assistance when I'm away?
Do I have to pay my medical bills myself?
 


















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