Contact us

If you would like to contact us to discuss your travel insurance needs, have a question before you buy or simply want to talk to us about your policy, please contact us using one of the methods shown below.

Use our online form

To send us a message, please use the form below and click ‘send’.

We will aim to reply within one working day (Monday to Friday 8am – 6pm, closed Bank Holidays).

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Send us an email

If you would prefer to send us an email you can contact our customer services team here:

Customer services:

Call us

Single Trip & Annual Multi-trip policies – 02392 419 835

Backpacker & Longstay; Ski & Winter Sports; Cruise policies – 02392 419 044

Sometimes it is easier to pick up the phone and call, we are open Monday to Friday 8am – 6pm, closed Bank Holidays.

Write to us

Our offices are based in Rowlands Castle, Hampshire. You can write to us at the following address:

24/7 travel insurance
Stansted House
Rowlands Castle

24 hour Medical Emergency Assistance Service

In a medical emergency as a 24/7 travel insurance policyholder, the first number you should call is the ambulance service on their local emergency number. You should then call the Medical Assistance Service on the number below for advice. They will be able to guarantee medical bills, arrange extended cover and provide alternative arrangements to get you home if necessary. Further details will be found in your policy wording.

Single Trip & Annual Multi-trip policies
Medical Assistance Helpline: +44 (0) 1242 218 997 (If calling from the UK: 01242 218 997)

Backpacker & Longstay; Ski & Winter Sports; Cruise policies
Medical Assistance Helpline: Please refer to your Insurance Policy for contact details

Need to make a claim?

Click here for details.

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