Making a claim

We are sorry to hear your holiday plans have not gone as expected and you need to make a claim on your 24/7 travel insurance policy.

To make a claim on 24/7 Single Trip & Annual Multi-trip cover, please contact;

All claims (EXCEPT claims under Section K – Legal Expenses and claims under Section N1 – Gadget Cover)

Claims Settlement Agencies
308-314 London Road

Tel: 0800 923 4213 (calling from abroad + 44 1242 218 163)


Alternatively, you can download a claim form from:

Claims under Section K – Legal Expenses

Lyons Davidson Limited
Victoria House
1 Victoria Street

Tel: 0800 923 4217

You must make contact within 30 days of your trip ending.

Claims under Section N1 – Gadget Cover

You must notify Supercover Insurance, as soon as possible but in any event within 28 days of any incident likely to give rise to a claim under this insurance.

Supercover Insurance
Waterside House
20 Riverside Way

Tel: 0203 794 9300


To make a claim on Backpacker & Longstay and Cruise (for policies issued up to 31/03/2017), please contact.

The Claims Manager
Travel Claims Facilities
1 Tower View
Kings Hill
West Malling
ME19 4UY

Tel: 0203 829 6761

Alternatively you can download a claims form from:

Please note that any supporting documents you send will need to be originals. We recommend you take a photocopy of all items before sending your claim in. You may also want to consider recorded delivery from Royal Mail.

For full details on what to do in the event of Medical Emergency, conditions relating to a claim and making a claim, please refer to your policy wording.

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