Budget airline Ryanair are talked about in the press over their sometimes bizarre policies or extras. But when a policy has been set in place for a while and is well documented is it right to complain when the policy is being implemented?
Recently a 12 year-old schoolgirl and her father were stopped from boarding a Ryanair flight because they hadn’t purchased an extra seat for her violin.
The father and daughter had intended to place the instrument in an overhead locker as hand luggage.
The pair claim airline staff told him that would be allowed, but were stopped by workers at the departure gate who demanded they buy an extra ticket at a cost of £190 and over double the cost of their own seats!
The tickets were originally bought for a total of £79, travelling from Weeze, near the German border, to Birmingham. Instead, they ended up paying £250 to fly with easyJet to Sheffield.
The father has since demanded a refund from Ryanair and has urged other musicians and their families to boycott the airline.
In response, Ryanair said instruments which fit within its hand-luggage regulations up to 10kg are allowed to be carried on board, but larger items such as violins and guitars require their own seat if they are not going in the hold. These baggage restrictions are clearly stated on the airline’s website.
If you are unsure about the baggage restrictions before you fly, it is always best to double check with your airline to avoid mishaps before you’re due to fly. Remember, each airline has different rules regarding baggage, so do not assume all are the same.
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* Premium £5.32 includes Insurance Premium Tax based on an adult aged under 55 taking out a “Standard” Single Trip 24/7 travel insurance policy for 3-days in Europe excluding personal possessions cover and purchased within 14 days of departure date. Cover details and prices are correct at time of going to press (September 2010) and are subject to change.