Following the news that Monarch has gone into administration, we would like to clarify the insurance position.
Package Holidays – travellers should contact their Tour Operator or Agent to obtain a refund or, if already abroad, Administrators have confirmed they will honour the return trips at no extra cost.
Monarch was part of the Civil Aviation Authority (CAA) ATOL Scheme so customers with ATOL protected holiday bookings will be able to claim a full refund for their trip. If already abroad, travellers should be able to use the scheduled airline tickets provided.
Flight Only – if payment was made using a credit card and the total charge was at least £100, the customer should seek a refund from the card issuer (a “Section 75 claim”). If payment was made using a debit card, many issuers (including Visa, Mastercard and Amex) will also cover the loss.
Travel Insurance Coverage – where End Supplier Failure is included (Silver, Gold, Platinum or Diamond cover only), cover is provided if the insured cannot recover their losses from any other source.
For any queries on this please contact us initially at: firstname.lastname@example.org
Travel Date Changes
If a Single Trip policy is held and dates need to be changed, we will transfer the insurance across. Please advise us of details, level of cover and policy number, ideally by email so that an endorsement can be issued.
We are Here to Help
If there are any concerns or questions regarding the above, please contact us.